You are a Contact Centre Operator for an online Clothing Store in Sydney CBD.

You are a Contact Centre Operator for an online Clothing Store in Sydney CBD. Your Pod Leader has asked you to prepare a feedback survey to improve the overall customer service satisfaction.

Create a Customer Service Survey.

Below are some tips when implementing your survey:

  1. Use closed questions around demographic and customer information that is relevant such as age, gender, income level.
  2. Add open questions that address the following:
    1. Address the customer’s needs – what would they like more or less of?
    2. How customers would like to be communicated with?
    3. What is their level of Customer Satisfaction?

Please note: You can also use a scale rating and have a minimum of 5 questions.

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