Essaybureau.com aims at delivering original and satisfactory work written by our competent and experienced writers. There is absolutely no possibility of poor quality work which does not gratify our customers. Further, we greatly encourage you to apply for your work’s revision at least once before you demand a refund. Minor adjustments in the work could be revised and corrected perfecting it to your satisfaction. This revision is not charged so you can request for it without much deliberation.
NB: Refund cannot be claimed in instances where, after receiving the paper, you (the client) fail to make necessary citation(s) and editing and thus causing plagiarism. All papers delivered by our professional writers must be properly attributed since they are meant as a guide in research.
However, in the unlikely circumstance that you are not satisfied, we have a friendly refund policy to our clients.
Refund can result from any of the following situations:
• If the writer fails to meet deadline yet the customer had timely provided all resources and EssayBureau.com fails to update the customer.
• If the customer detects unacceptable % of plagiarism and this is evidenced by a report
• If low quality work is delivered even after thorough revisions
• If delivered work is not well proofread and revised on time upon request
• If you have frequently tried to communicate with our customer care using available channels (e-mails, Live chat or phone calls or SMS) and a duration of 24 hours lapses without any response
• If after 50% of the time (order deadline) after placing an order, the customer is no longer interested in our services for one reason or another. In such a case, we refund 50% of the order value since the writer had started working on the paper.
In the event that any of the above-mentioned cases happens, always feel at liberty to contact our customer assistant centre and claim for a partial or full refund. It is important to note that in most cases, a refund refers to 50 % of the total order payment. Additionally, this refund can only be requested even after thorough revisions fails to satisfy the customer. Once the refund request is accepted by the Quality Assurance Department of Essaybureau.com, you should receive your refunded amount as per the Terms and Conditions of PayPal. However, if you do fail to state the kind of refund, our company’s Quality Assurance Department makes the decision. We do encourage our customers to familiarize themselves with our terms and conditions beforehand to avoid any misunderstanding.