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Students are required to analyse a workplace conflict as a case study in groups. Group sizes will be determined by the teacher in week 1. Teams need to complete the following:

• describe the conflict

• identify the causes and sources of the conflict linking to academic theory

• suggest strategies to resolve and manage the conflict

• present at least two alternative strategies to resolve the conflict

• determine and justify the preferred course of action

• outline the steps required to implement the course of action and methods of following up

• create a handout for the audience to keep with tips and strategies for managing conflict The analysis should demonstrate that team members have read and understood a range of material and can compare and contrast different perspectives on the issue. The teams present their findings to the rest of the group.

The group is required to develop a PowerPoint presentation to present their case to the class. Students may wish to enhance their presentation with role plays, activities and by providing the audience with a professionally prepared handout. Students will be assessed both on their understanding of the conflict management theory as well as professionalism and teamwork

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