Woolworths is an Australian chain of supermarkets and grocery store. Woolworths
operating 955 stores across Australia and provides online shopping service for their
customers. Woolworths online shopping service offers customers a choice of home
delivery and pick up services. “Online order” process starts when customer log in to the
online shopping platform/application then the customer must select whether to pick up the
purchased items from one of Woolworths store locations or to have it delivered to
customer’s home. The following need to go through the process:
(1) For Home delivery service, consider the following:
? Delivery windows: a delivery window can be fully booked and the customer should
select different delivery window.
? Minimum purchase amount for each delivery: assume that minimum purchase
amount for delivery service is $50.
? Delivery prices: this is based on purchase amount as following: