For this week’s assignment, you will propose (or illustrate) a database solution enabling service representatives to identify the most important customers so that they could receive priority service. You will use an APA-formatted, illustrative essay to share your proposal.
Scenario: Prime Service is a large service company that provides maintenance and repair services for close to 1,200 commercial businesses in New York, New Jersey, and Connecticut. Its customers include businesses of all sizes. Customers with service needs call into its customer service department with requests for repairing heating ducts, broken windows, leaky roofs, broken water pipes, and other problems. The company assigns each request a number and writes down the service request number, the identification number of the customer account, the date of the request, the type of equipment requiring….