1. Explain the possible reasons for the group formation of this work crew. What types of groups exist in this case?

2. What role does the supervisor play in the performance of this group?

3. What are the major informal roles of the crew members and Kent? What status position does Kent have with the group? Why?

4. Why hasn’t Kent been accepted by the group? Do you agree with the older worker’s last statement in the case? Why or why not?