QUESTION 1
- The implementation of training and education to reduce error is called
| an administrative safeguard | ||
| a measurement safeguard | ||
| an information safeguard | ||
| a natural safeguard | ||
| a knowledge safeguard |
QUESTION 2
- The least effective and reliable safeguards are
| policies and procedures | ||
| training and education | ||
| labels, signs and alarms | ||
| inspection | ||
| locks and specialized fixtures and plugs |
QUESTION 3
- Locks and specialized fixtures or plugs when used to reduce error are called
| administrative safeguards | ||
| measurement safeguards | ||
| physical safeguards | ||
| natural safeguards | ||
| knowledge safeguards |
QUESTION 4
- Which of the following terms is not commonly used as a synonym for active error?
| Specific | ||
| Common | ||
| Proximate | ||
| Special | ||
| Immediate |
QUESTION 5
- The three primary components of root cause analysis are
| data collection, data analysis, and corrective or preventive action | ||
| problem identification, solution identification, and post-implementation monitoring of solutions | ||
| documentation of current processes, development of new processes, and implementing change | ||
| structure, process, and outcomes |
QUESTION 6
- A generally accepted circumvention of generally accepted performance standards is a
| mistake | ||
| routine violation | ||
| exceptional violation | ||
| sabotage |
QUESTION 7
- An action that failed to meet generally accepted standards but did not produce injury is called
| a sentinel event | ||
| a no-harm event | ||
| an adverse event | ||
| a near miss |
QUESTION 8
- Wrong site surgery would be classified as a
| lapse | ||
| slip | ||
| violation | ||
| mistake |
QUESTION 9
- The Joint Commission requires root causes analyses conducted in response to a sentinel event to be acceptable, thorough, and credible, thoroughness requires
| a focus on systems versus individuals | ||
| the identification of direct causes and recommended improvements | ||
| a review of relevant literature and the support of upper management | ||
| the elimination of the chance of future error |
QUESTION 10
- Which of the following is not a cognitive error?
| lack of knowledge | ||
| poor assessment of a situation | ||
| poor decision-making | ||
| inability to complete a plan of action |
QUESTION 11
- The five whys
| is a linear questioning technique aimed at determining why an error arose and how it could be prevented | ||
| an investigative technique that attempts to identify the particular circumstances that were present when an error arose | ||
| an investigative technique that attempts to identify all the potential causes of a problem | ||
| a tool to document how a process should operate and if there were deviations from expected performance |
QUESTION 12
- The introduction of time or distance into a process to reduce error is called
| an administrative safeguard | ||
| a measurement safeguard | ||
| an information safeguard | ||
| a natural safeguard |
QUESTION 13
- An error arising from a process being interrupted would be classified as a
| lapse | ||
| slip | ||
| violation | ||
| mistake |
QUESTION 14
- The elimination of unneeded or low value activities is
| reexamination | ||
| simplification | ||
| reorganization | ||
| automation | ||
| adaption |
QUESTION 15
- Which elements of a system are the easiest to monitor?
| Inputs and throughputs | ||
| Inputs and outputs | ||
| Throughputs and outputs | ||
| Outputs and outcomes | ||
| Inputs and outcomes |
QUESTION 16
- The three inputs used to rank failures in failure mode and effects analysis are
| severity, probability of occurrence, and probability of correction | ||
| severity, probability of detection, and probability of correction | ||
| severity, probability of occurrence, and probability of detection | ||
| probability of occurrence, probability of detection, and probability of correction |
QUESTION 17
- Feedback is
| everything that enters a system from the external environment | ||
| the process of how work is performed | ||
| the goods or services produced | ||
| the performance of the goods or services produced | ||
| information on how a system is performing |
QUESTION 18
- Which of the following failures would rank lowest, last to be tackled, in a failure mode and effects analysis?
| Low severity, low probability of occurrence, and high probability of detection | ||
| Low severity, low probability of occurrence, and low probability of detection | ||
| High severity, low probability of occurrence, and low probability of detection | ||
| High severity, low probability of occurrence, and high probability of detection |
QUESTION 19
- An output is
| everything that enters a system from the external environment | ||
| the process of how work is performed | ||
| the goods or services produced | ||
| the performance of the goods or services produced | ||
| information on how a system is performing |
QUESTION 20
- Which of the following is NOT a support activity in Porter’s Value Chain?
| Technology development | ||
| Procurement | ||
| Human resource management | ||
| Marketing and sales |
QUESTION 21
- Which of the following is NOT a primary activity in Porter’s Value Chain?
| Inbound logistics | ||
| Operations | ||
| Human resource management | ||
| Marketing and sales | ||
| Service |
QUESTION 22
- Reorganization is the
| fundamental rethinking and possible restructuring of processes | ||
| eliminating unneeded or low value activities | ||
| introduction of new processes in respond to failure or less than desired performance | ||
| unification of processes | ||
| substitution of technology for manpower |
QUESTION 23
- Reexamination of processes is the
| fundamental rethinking and possible restructuring of processes | ||
| eliminating unneeded or low value activities | ||
| introduction of new processes in respond to failure or less than desired performance | ||
| unification of processes | ||
| substitution of technology for manpower |
QUESTION 24
- Inspection is a
| mitigation strategy | ||
| detection strategy | ||
| prevention strategy | ||
| investigation strategy |
QUESTION 25
- Which of the following failures would rank highest, first to be tackled, in a failure mode and effects analysis?
| Low severity, high probability of occurrence, and high probability of detection | ||
| Low severity, high probability of occurrence, and low probability of detection | ||
| High severity, high probability of occurrence, and high probability of detection | ||
| High severity, high probability of occurrence, and low probability of detection |
