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The following assessment aims to examine how well you understand the relationship between authentic leadership, effective Leader-Member Exchange and management support and the psychological capital of employees of different employee groups. It continues the development of Cultural Competence Learning Outcome and Graduate Attribute by facilitating students’ increased knowledge and awareness about howauthentic leadership, effective Leader-Member Exchange (LMX) and management support interact on employees outcomes.

Requirements

Pick a topic below and write a well-referenced literature review in response. You are expected to use the academic literature to support a well-constructed argument. This assignment must be submitted through the Turnitin link for this assignment.

  1. What is the relationship between authentic leadership, Leader-Member Exchange (LMX) and employees’ Psychological Capital (PsyCap)? Critically review the literature that explains how to build the Psychological Capital of some different types of employees (such as professionals versus administrative employees, emotional labour, blue collar versus white collar employees, different generational cohort, and/or different ethnicities)? Why do emotions (of for example leaders, managers, employees) significantly impact employees’ performance?

Or

  1. Analyse the leadership and/or employee performance (such as their engagement, turnover, commitment, wellbeing) at your workplace and compare it with the positive leadership and Psychological Capital literature. How similar or different is your workplace from what is potentially possible as per recent research studies? Please consider some different types of employees (such as professionals versus administrative employees, emotional labour, blue collar versus white collar employees, different generational cohorts, and/or different ethnicities). Use the positive leadership and/or Psychological Capital literature to suggest how to move your workplace towards being more effective?

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Oscar is a motor mechanic who operates a garage. Inside his garage a sign reads “owners liability at own risk, please do not enter.” He decides to offer half-price tune-ups to regular customers to reward their loyalty and identifies his 50 most regular customers from his records and mails the offer to them, addressed to: “Dear Valued Regular Customer”. Oscar’s letter states the discount will be available to anyone replying within two months of the date of the letter. Having anticipated that about a quarter of those to whom he sent the offer might accept, Oscar is concerned about the financial consequences for his business when 25 customers have already accepted the offer within a month. He therefore decides to withdraw the offer and writes to the remaining 25 customers to advise them of this. As a result of an error in identifying relevant customers, Oscar sends his letters to Christine who had her car repaired by Oscar just once, 2 years ago. The day after Oscar mails his second letter, withdrawing the offer, Christine decides to accept the offer of a discounted tune-up and puts her letter of acceptance in the post. She receives Oscar’s letter withdrawing the offer in the mail the day after posting her letter accepting the offer. Meanwhile, another customer, Rick decides to walk into Oscar’s garage to check out his car underneath as his car is located on a hoist. The garage is unattended and unbeknown to Rick, he slips on some oil on the garage floor which causes him to lose his balance and fall down. As a result of the fall he suffers concussion and a broken wrist and cannot go to work for 6 months. He also has considerable medical expenses because Rick forgot to pay his health insurance on time

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