The Ohio State University has over 58,000 undergraduate students spread across several major campuses and research centers located around Ohio. Its information system administrators are considering the use of network-management software and are evaluating the use of mobile device management software from various vendors

Review Questions

1. What features should the administrators look for in choosing its network management software?

2. What specific benefits would be gained by installing network-management software?

Critical Thinking Questions

1. Should a goal of a mobile device management software implementation be to reduce the number of information systems support staff dedicated to support the university’s students, administrators, and faculty? Or should any productivity gains be applied to providing new services and superior support?

2. Identify common issues that students may have with the use of their devices that could be addressed through the use of mobile device management software.