a. Explain the following terms: (4 Marks) i. Business model ii. Product differentiation
b. Explain three reasons why there is considerable organizational resistance to the introduction of information system. (4 Marks)
c. Using examples, discuss three main types of telecommunication transmission media. (6 Marks) d. Differentiate between these terms: (4 Marks) i. Intranet and extranet ii. Wifi and WiMax
e. What is an ERP system? How are they useful to modern organizations? (4 Marks) f. What is a business process? How are they related to information systems? (4 Marks) g. Explain two important issues that must be addressed when building an e-commerce website. (2 Marks) h. What are knowledge work systems? Explain two types of knowledge work systems. (3 Marks)
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