This three-year-old girl has attended your nursery for nearly five months. Her parents were initially doubtful about the nursery’s behaviour policy and expressed vague reservations based on their Christian faith. Her father has since made several comments that children need more discipline than the nursery provides; for example: ‘You don’t understand. Children need firm guidance and our daughter is very wilful Ann-Marie came in last week with severe bruising to her bottom, which became obvious because she winced when she sat at the table to play. In reply to a gentle question, Ann-Marie said a few words about an ‘accident on the stairs’. When you asked her father about the bruises, he confirmed that Ann-Marie had slipped on the stairs but was otherwise evasive, saying, ‘I don’t know, she was coming down too fast. We’ve told her so often to be more careful.’