Scenario: Imagine you are a leader at a small deli. The owner of the deli, your supervisor, has decided to expand the business by
beginning a catering service. In order for this venture to be successful, your supervisor asks you to overview your current process
and make sure it is efficient enough to meet the customer demand. The catering business is expected to increase sales volume
(number of sandwiches sold) by 25%.
Consider how you would make sure the process is able to meet the demand of the catering business.
Current Process: A customer places an order with the first associate at the cash register. Once the order is placed, it is sent to the
back to the kitchen for completion. Placing and delivering the order takes two (2) minutes. The second associate receives the order
and selects the type of bread for the order, taking a total of fifteen (15) seconds. The third associate takes ninety (90) seconds to
add the meat to the sandwich. The fourth associate adds all of the vegetables and toppings. This process adds two (2) minutes. The
fifth and final associate places the sandwich in a toaster oven, wraps the sandwich, and delivers the order to the customer. Toasting
the sandwich takes two (2) minutes and forty-five (45) seconds. Wrapping the sandwich adds one (1) minute and delivering the
order to the customer takes thirty (30) seconds.
The deli can only produce one sandwich at a time. Only once a sandwich is completed can the associates begin working on the
second sandwich.