ComplainteCustomer in business For this assessment you will need to perform the following tasks. These tasks will need to be completed and submitted in a professional, word processed, format. Each task must be 1000 words minimum in length.
Task 1
Case study:
You manager has just requested that there be a complete overhaul of the customer service strategy in the business. She has looked at the complaints file and it is has become quite thick with complaints from unhappy customers.
Her request is that you prepare a new plan to meet the customer service needs of the business.
1. Your task is to plan, deliver, monitor and adjust the customer service strategy in the business. You will need to write a report outlining how you will do this. You must address the following points in your