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TASKS: You are the HIM Assistant Director for Plaza Medical Center. One of your duties is to monitor the DNFB and ensure is it maintained below $500,000 at any given point. You have been successful in maintaining the target number for quite some time. However, during the past few months, your numbers have gone up significantly and DNFB is at its highest that it has ever been. During your last revenue cycle meeting, the V.P of Patient Financial Services requested that you identify performance improvement tools which could assist the facility in regaining control of their DNFB. Based on your knowledge of PI tools, identify PI activities that could be used to resolve the issue presented and help the organization get the DNFB back to the target number. Complete a one to two page essay summarizing different performance improvement activities that could be used to resolve the issue in a cost effective manner. Objectives: • Identify performance improvement tools used in healthcare to monitor patient performance (VI.C.1- BL3) Standards: Students must complete this assignment satisfactorily by achieving a minimum score of 70%. All responses must be typed in Times New Roman, size 12 font, double-spaced, using correct sentence structure, grammar, spelling, punctuation and formatting. Assessment: Points Identify at least two to three methods of PI ______/30 Demonstrate knowledge of PI process ______/30 Demonstrate understanding of cost-effective methods to resolve the issue ______/30 Correct spelling, grammar, punctuation and formatting ______/10 Total Points: ______/100 Instructor: _____________________________________ Date: ________

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