Site name: Express Hospitality

URL: http://www.expresshospitality.com/20051130/hospitalitylife01.shtml

Background information: Express Hospitality is a hospitality Web site based in India and has valuable information that can be applied in the North American hospitality properties.

Exercises:

a. According to this article, what are the three basic commandments for the Six Sigma philosophy in the service sector?

b. On the rooms side of a hotel, what areas might benefit from the implementation of the Six Sigma philosophy?

c. In the food and beverage area of a hotel or a restaurant, what areas might benefit from the implementation of the Six Sigma philosophy?

d. Lead a class discussion on the strengths and drawbacks to implementing the Six Sigma philosophy.