“Operations Strategy” Please respond to the following: •Choose two service companies that you are familiar with such as Facebook, eBay, and UPS, and apply them to Hill’s Strategy Development Framework…..
Site name: Express Hospitality
Background information: Express Hospitality is a hospitality Web site based in India and has valuable information that can be applied in the North American hospitality properties.
a. According to this article, what are the three basic commandments for the Six Sigma philosophy in the service sector?
b. On the rooms side of a hotel, what areas might benefit from the implementation of the Six Sigma philosophy?
c. In the food and beverage area of a hotel or a restaurant, what areas might benefit from the implementation of the Six Sigma philosophy?
d. Lead a class discussion on the strengths and drawbacks to implementing the Six Sigma philosophy.