i. Explain the Donabedian model of performance improvement in health care. How does the model impact the work of the quality improvement professional? 2. Explain the difference between structure, process. and outcome measures. Give examples of these types of measures from your experience. How did you use these variables to improve your workplace? 3. Why is increased efficiency so important in health care? What business and societal factors have impacted the need for greater efficiency? 4. What three features must any quality metric possess? Explain each of these three features for a common measure used in healthcare systems: providing beta blocker therapy after a myocardial infarction (heart attack). 5. What is activity-based costing? How is it relevant to process analysis? 6. Under which domain do compliance measures fall? Why are compliance measures important to healthcare organizations? 7. Customer satisfaction measures have become much more important to healthcare organizations in recent years. Why are these measures important? How do organizations determine their performance relative to competitors?
Attachments:
chapter-4.pdf
