Environmental scanning is the crucial first step in human resource planning. It entails a comprehensive and ongoing analysis of the factors most likely to affect the labour markets (both internal and external) required for organisations to remain competitive. These factors include legislative, demographic, economic, social and technological changes. PEST and SWOT analytical frameworks are often used for these purposes.

a Discuss the key issues associated with the rise of the gig economy in Australia (e.g. Uber, Deliveroo, Airbnb). What are the benefits for the gig workers themselves, and their ‘employers’? What are the downsides? What roles (if any) do HR professionals have in the gig economy?

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