1. Google has recently begun offering Google Apps, such as Gmail, Google Calendar, and Docs & Spreadsheets, as collaboration tools for employees. Describe how the company could use market controls to determine whether Google employees will use these software programs or competing software (e.g., Word and Excel).
2. How effective is clan control as a control mechanism? What are its strengths? Its limitations? When would a manager rely on clan control the most?
3. Does empowerment imply the loss of control? Why or why not?
