2. A computer repair service has a design capacity of 80 repairs per day. Its effective capacity, however, is 64 repairs per day, and its actual output is 62 repairs per day. The manager would like to increase the number of repairs per day. Which of the following factors would you recommend that the manager investigate: quality problems, absenteeism, or scheduling and balancing? Explain your reasoning.
3. Discuss the importance of capacity planning in deciding on the number of police officers or fire service trucks to have on duty at a given time.
If it is true that smart companies aim to completely satisfy customers by promising only what they can deliver, and then delivering more than they promise, does this mean that those who follow this dictum are market leaders and the most profitable in their industry sector?
August 17, 2020
4:17 pm
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