Assessment Task About this task Assessment Task 1: Written Questions You must correctly answer all eighteen (18) questions to show that you understand the knowledge required for this unit. Evidence Required ? All completed questions. Assessment Task 2: Develop test and finalise business documents you are required to design, test and amend to finalise the following two (2) business document templates- • Customer Details form • Weekly Beverage Sales form Evidence Required ? Activity 1 Role Play Observation Checklist – your Assessor will complete this ? Answers to Activity 1 Questions 4 to 10 ? Answers to Activity 2 Questions 1 & 2 ? Customers Details form Explanatory Notes ? Activity 3 Role Play Observation Checklist – your Assessor will complete this ? Customers Details form final template ? Answers to Activity 4 Questions 1 to 3, 5 & 6 ? Weekly Beverages Sales form Explanatory Notes ? Weekly Beverages Sales final version ? Staff Survey form ? Weekly Beverages Sales form amended version ? Weekly Beverages Sales form Explanatory Notes updated Assessment Task 3: Develop and implement a Training Plan You are required to develop and present a Training Plan to support the use, maintenance and continuous improvement of standard templates and macros. Evidence Required • Training Plan • Role Play Observation Checklist – your Assessor will complete this

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