instructions
1. Develop a Strategic Quality Management Implementation Plan for organization: Capital One Bank.
2. You may choose a for-profit, non-profit (including a church), government, or educational organization. You are encouraged to review your own workplace, if appropriate.
3. The Strategic Quality Management Implementation Plan (Section 3) is to be written as a document submitted to an executive team.
a. Present the material in Section 3 in more of a report fashion rather than as an academic paper.
b. The plan must be based on current research (including theory and practice) that is appropriate for the unique context of the organization selected.
c. Think of the plan as a subset of the entire paper.
4. Write a 8-page literature review that focuses on the basis for the quality management tool/technique selected.
5. Include at least 15 scholarly peer-reviewed references.
6. The literature review must be included as an appendix (Section 4 of the format below); it must not be included in Section 3.
7. Sections 1, 2, 4, and 5 must be in current APA format.
REQUIRED Format
1. Title page – must include the following:
a. Course number and name
b. Paper title
c. Student name
d. Date submitted
e. Respectfully submitted to: (instructor’s name)
2. Abstract
3. Strategic Quality Management Implementation Plan – must include the following:
a. Introduction
b. Organizational context (background, structure, leadership, and culture)
c. Quality statement (how your organization approaches quality)
d. Identification of quality problem/process to improve
e. Goals and objectives
f. Model and methodology
g. Structure/scope (include who does what, stakeholder involvement, and communication plan)
h. Performance measure(s)
i. Time frame
j. Summative comments
4. Appendix (literature review)
5. References
MUST USE REFERENCES BELOW AND ALL MUST BE USED!! ADDITIOAL REFERNECES ALLOW BUT MUST BE PERR-REVIEWED
References
Akhtar, M., & Mittal, R. K. (2015). Implementation issues and their impact on strategic performance management system effectiveness – an empirical study of indian oil industry.Measuring Business Excellence, 19(2), 71-82. doi:10.1108/MBE-07-2013-0040
Bahadori, M., Teymourzadeh, E., Tajik, H., Ravangard, R., Raadabadi, M., & Hosseini, S. M. (2018). Factors affecting strategic plan implementation using interpretive structural modeling (ISM). International Journal of Health Care Quality Assurance, 31(5), 406-414. doi:10.1108/IJHCQA-05-2017-0075
Bunger, A. C., Powell, B. J., Robertson, H. A., MacDowell, H., Birken, S. A., & Shea, C. (2017). Tracking implementation strategies: A description of a practical approach and early findings. Health Research Policy and Systems, 15(1), 15. doi:10.1186/s12961-017-0175-y
Cândido, C. J. F., & Santos, S. P. (2015). Strategy implementation: What is the failure rate?Journal of Management & Organization, 21(2), 237-262. doi:10.1017/jmo.2014.77
Gamad, L. C. (2019). Governing company performance agility through strategic quality management principles and lean business practices: Evidences and challenges for the business industry in the philippines. Review of Integrative Business and Economics Research, 8(4), 17. Retrieved from http://ezproxy.liberty.edu/login?url=https://search-proquest-com.ezproxy.liberty.edu/docview/2159641123?accountid=12085
Garza-Reyes, J. A. (2018). A systematic approach to diagnose the current status of quality management systems and business processes. Business Process Management Journal, 24(1), 216-233. doi:10.1108/BPMJ-12-2016-0248
George, B., & Desmidt, S. (2018). Strategic-decision quality in public organizations: An information processing perspective. Administration & Society, 50(1), 131-156. doi:10.1177/0095399716647153
Krishnan, A. (2016). Implementation of quality initiatives in indian public and private sector organizations: A comparative analysis. International Journal of Quality & Reliability Management, 33(2), 246-266. doi:10.1108/IJQRM-06-2013-0097
Mustafa, N., & Kingston, P. (2014). Organisational decision-making behaviour: A review of decision-making theories. Journal of Organisation and Human Behaviour, 3(1) Retrieved from http://ezproxy.liberty.edu/login?url=https://search-proquest-com.ezproxy.liberty.edu/docview/1733218394?accountid=12085
Oschman, J. J. (2017). The role of strategic planning in implementing a total quality management framework: An empirical view. Quality Management Journal, 24(2), 41-53. doi:10.1080/10686967.2017.11918508
Pryor, M. G., Hendrix, M., Alexander, C., & Collins, J. R. (2010). World class university[TM]–the implementation of strategic quality management. International Journal of Education Research (IJER), 5(2), 109.
Sabella, A., Kashou, R., & Omran, O. (2014). Quality management practices and their relationship to organizational performance. International Journal of Operations & Production Management, 34(12), 1487-1505. doi:10.1108/IJOPM-04-2013-0210
Sedevich-Fons, L. (2018). Linking strategic management accounting and quality management systems. Business Process Management Journal, 24(6), 1302-1320. doi:10.1108/BPMJ-02-2018-0038
Smith, D. A., Arnold, W. L., Krupinski, E. A., Powell, C., & Meltzer, C. C. (2019). Strategic talent management: Implementation and impact of a leadership development program in radiology. Journal of the American College of Radiology, 16(7), 992-998. doi:10.1016/j.jacr.2018.12.030
Suarez, E., Calvo-Mora, A., & Roldán, J. L. (2016). The role of strategic planning in excellence management systems. European Journal of Operational Research, 248(2), 532-542. doi:10.1016/j.ejor.2015.07.008
Yates, J. F., & de Oliveira, S. (2016). Culture and decision making. Organizational Behavior and Human Decision Processes, 136, 106-118. doi:10.1016/j.obhdp.2016.05.003
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