Please, read and study chapter 3. Then, answer the following questions on a document with word format. Do not use pages format from MacBook as blackboard does not recognize this format. Finally, submit the document using the submission area. Do not use the comment area.
1) Define: dysphasia, dysphonia, paraphrasing and stereotyping.
2) Explain the elements of communication.
3) What is a close-ended question? Provide one example.
4) How can you communicate with an angry patient?
5) What is the importance of Elizabeth Kubler-Roos’ work?
