1. Critically evaluate the impact of globalization, organisations and their management;
2. Utilise different perspectives to interpret and analyse business, social and cultural problems in
an international setting.
3. Demonstrate an understanding of the social, political, economic, technological and cultural
forces that influence decision-making in international business.
4. Synthesise research and practice regarding international business and management issues and
articulate possible solutions to a range of stakeholders.
5. Demonstrate an understanding business practice and research in the context of globalisation
from a management perspective
Many companies now use “mystery shopping” agencies, whose staff pose as customers, to evaluate customer service. The aim is to see whether service delivery matches their promise, to evaluate staff performance and to identify strengths and weaknesses compared with key competitors
June 9, 2015
7:59 am
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