a. Commercial programming includes both application development as well as operating system based applications. In the development of applications two approaches can be employed. Discuss these two approaches giving relevant examples in both cases: i. Critical success factor (5 Marks) ii. Enterprise analysis approach (5 Marks) b. Application development are usually managed as projects. Most of the projects lead to business process engineering drastically changing the business operations. Discuss at least five factors that may lead to the success of BPR projects. (5 Marks) c. Human Computer Interaction (HCI) is a major factor in any successful deployment of both hardware and software. HCI is thus used to design a number of hardware in the current business world. A leading bank in the country approaches you to make suggestions to their intended upgrade of the next generation automated teller machines (ATM) amid claims of increased fraud and user complains. Discuss these recommendations in well structured report. (10 Marks) d. Briefly discuss at least five attributes of good quality software. (5 Marks)
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