Ace Health Insurance Inc. (AHI) offers health insurance to millions of customers in the US. The AHI management is concerned about the rising customer support costs at their call center…..
Analyse and synthesise consequences on various stakeholders involved while achieving the goals and objectives through policy implementation.
Using the resulting discussion as a platform students are required to analyse and synthesise consequences on various stakeholders involved while achieving the goals and objectives through policy implementation. There are two (2) sections to Assessment 2 1) Rich Picture – Students are to create a Rich Picture of the problem they identified in Assessment 1. This can be hand drawn and should provide an consise overview of the complex system under review. 2) Root Definition report using CATWOE – A Root Definition report is a structured analysis and description of the system being investigated. A Root Definition report explains the what, how and why. A CATWOE analysis can help in the development of a thorough Root Definition Report. CATWOE is a mnemonic that identifys all stakeholders in the system being analysed. CATWOE stands for C- Customers/clients A – Actors T – Transformation Process W- Weltanschauung / Worldview O – Owners E- Environment To successfully complete Assessment 2 both sections must be completed. Your final report must include • Rich Picture • Root Definition Report using CATWOE. • And, based on these two tools, students will recommend a minimum of two (2) optimal solutions to overcome the problem/policy challenge identified in Assessment 1. PLEASE NOTE: Your artistic talent will not be assessed, but rather your holistic understanding of the problem in question. For further assistance please refer to the below links for examples of Rich Pictures and CATWOE analysis.