A critical skill for managers, employees and HR professionals alike is not only to understand each of the conflict management styles, but to know which one is the most appropriate and effective to use in any given situation.

A critical skill for managers, employees and HR professionals alike is not only to understand each of the conflict management styles, but to know which one is the most appropriate and effective to use in any given situation. In addition, managers, employers and HR professionals must acquire the skills and abilities necessary to effectively change to another style when factors in the conflict change.

a Describe each of the conflict management skills outlined in the dual concerns model. What is your own preferred style? Why do you think this is the case?

b ‘Once a conflict management style has been selected for a conflict situation, it cannot be changed as this will confuse the parties and change the outcome of the conflict.’ Debate this statement.

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