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When new customers are brought on board at PlastiPharm, they meet not only with the sales team, which is responsible for explaining the features of the products the company sells, but also with the engineering design team, which is responsible for making suggestions for materials and production methods. Additionally, customers do an initial on-site audit (walk through) of the facility where they get to know the people and facility well. Which of the following statements best describes how PlastiPharm and the customer benefit from getting to know each other well?

The customer benefits from PlastiPharm’s expertise on best products for their needs, and PlastiPharm benefits by influencing customer expectations and tailoring its inventory strategies. PlastiPharm benefits from knowing its customers because it can then categorize them and….

Here we investigate whether the register balance at a local retail store is better on days with a manager than days without a manager. This evidence might be used to determine whether or not you should always schedule a manager. The table gives the register balance for a sample of 10 days with a manager and 10 days without a manager. Here, O means the register balance is right on, negative means there is less money than there should be, and positive means there is more money than there should be. The degrees of freedom (d.f.) is given in the table. Assume unequal variances for this question. 52 S With Manager (x1) 0 Without Manager (x2) -3 Register Balance (10 days each) mean -2 3 -1 -4 0….

Job Descriptions at HITEK

Jennifer Hill was excited about joining HITEK Information Services after receiving her bachelor of arts degree. Her job involved examining compensation practices, and her first assignment was to review HITEK’s job descriptions. She was to document her work and make recommended changes, which would include reducing more than 600 job descriptions to a manageable number.

BACKGROUND

gressive company in the computer business. In addition to its numerous government contracts, it provides software and hardware to businesses and individuals. From its inception in the late 1970s, it has maintained its position on the leading edge by remaining flexible and adaptable to the turbulent environment in which it operates. It’s a people-intensive organization that relies enormously on its human resources; therefore, it’s in HITEK’s best interests….

Jerry always wanted to run his own manufacturing business. Jerry needed a special machine that cost $40,000. After all of the other start- up expenses, Jerry only had $30,000 remaining to purchase this machine. Jerry’s good friend Mike came to the rescue and loaned him $10,000 to help Jerry buy the machine. The loan was a simple loan with a balloon payment of $11,000 at the end of two years. This represents approximately a 5% annual interest rate, which was the going market rate at the time the loan was made.

Jerry’s business was going well, however it required him to put in many long hours. Jerry noticed that an apartment building that was close to his warehouse had a vacancy. Jerry thought it would be nice to….

Ace Health Insurance Inc. (AHI) offers health insurance to millions of customers in the US. The AHI management is concerned about the rising customer support costs at their call center. A management consulting firm has recommended that AHI should start a self-service web portal for its member. Members can find their relevant health insurance information on the portal, such as see the status of their health insurance claims, explore member benefits, and look for treatment options. Members can also conduct transactions with AHI on the portal, such as ordering a new health insurance card. The portal would allow members to find the desired information and make fewer calls to AHI’s call center.

Before rolling out the member web portal on its website, the AHI decided to conduct a….

Rajender Kumar was a production worker at competent Motors Limited (CML) which made components and accessories for the automotive industry. He had worked at CML for almost seven years as a welder, along with fifteen other men in the plant. All had received training in welding both on the job and through company sponsored external programmes. They had friendly relations and got along very well with one another. They played Volleyball in the playground regularly before retiring to the quarters allotted by the company. They work together in the company canteen, cutting Jokes on each other and making fun of everyone who dared to step into their privacy during lunch hour. Most of the fellows had been there for some length of time, except for two men who….

Case Study 1: More Than a Paycheck Lemuel Greene was a trainer for National Home Manufacturers, a large builder of prefabricated homes. National Home had hired Greene fresh from graduate school with a master’s degree in English. At first, the company put him to work writing and revising company brochures and helping with the most important correspondence at the senior level. But soon, both Greene and senior management officials began to notice how well he worked with executives on their writing, how he made them feel more confident about it, and how, after working with an executive on a report, the executive often was much more eager to take on the next writing task. So National Home moved Greene into its prestigious training department. The company’s trainers worked….

Organizational Behavior Case studies

Choose any of the 5 Cases out of 6 and briefly answer each case with detail explanations

Case1ADifficultTaskForce José has been appointed chair of a steering task force to design the primary product line for a new joint venture between companies from Japan, the United States, and South America. The new joint venture company will make, sell, and service pet caskets (coffins) for the burial of beloved pets, mostly dogs and cats. One month earlier, each company had assigned personnel to the task force:

From the Japanese company, Furuay Masahiko from Yokohama, assistant to the president of the Japanese company; Hamada Isao from Tokyo, director of marketing from its technology group; and Noto Takeshi from Tokyo, assistant director of its financial management department.

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José has been appointed chair of a steering task force to design the primary product line for a new joint venture between companies from Japan, the United States and South America. The new joint venture company will make, sell and service pet caskets (coffins) for the burial of beloved pets, mostly dogs and cats. One month earlier, each company hadassigned personnel to the task force. From the Japanese company, Furuay Masahiko from Yokohama, assistant to the president of the Japanese company; Hamada Isao from Tokyo, director of marketing from its technology group; and Noto Takeshi from Tokyo, assistant director of its financial management department. From the United States company, Thomas Boone from Chicago, the top purchasing manager from its lumber and forest lands group; Richard Maret from Buffalo,….

Good people—valuable employees—quit their jobs every day. Usually, they leave for better positions elsewhere. Consider the case of an experienced underwriter in a Northeastern Insurance Company named Kane, who scribbled the following remarks on his exit interview questionnaire: “This job isn’t right for me. I like to have more input on decisions that affect me—more of a chance to show what I can do. I don’t get enough feedback to tell if I’m doing a good job or not, and the company keeps people in the dark about where it’s headed. Basically, I feel like an interchangeable part most of the time”. In answer to the question about whether the company could have done anything to keep him, Ken replied simply, “Probably not.” Why do so many promising….