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Part 1: Case Studies Directions:

Identify the DSM-5 diagnostic criteria that you notice in the case studies below and explain how the client meets the criteria. Include the diagnosis that these symptoms are related to. Your response to each case study should be 50 to 75 words. Include scholarly resources in addition to the textbook when appropriate, a minimum of two should be used in this worksheet.

1. Allyson is a 25-year-old who works from home. She is happy with her work-at-home job, because she prefers not to be around people. She is afraid she will say or do something that is embarrassing. She has seen a therapist who referred her to a psychiatrist who prescribed antianxiety medication. More recently, she has been taking more than prescribed and….

DECISION MAKING AT WORK

Project 3.4 Customer Turnoffs Discussion

You are sitting in the company lunchroom with two other CSRs, Doug and Christine. Doug is relating a troublesome customer problem he ha just experienced and is asking how you and Christine would have handled it. You discuss it, then the discussion moves to other exampled of situations that turn customers off and how each of you would handle those situations. Listed below are three major customer turnoffs which are not specific to a particular industry.

1. Waiting on the phone while the CSR is processing a purchase order and hearing others in the background laughing and socializing.

2. Red tape–such as refunds, credit checks, and adjustments on account.

3. A company’s failure to stand behind their products or….

Listen (or read the transcript) to This American Life, episode 561: NUMMI 2015, which can be found at the following link:

http://www.thisamericanlife.org/radio-archives/episode/561/nummi-2015

Drawing upon relevant theories from lectures and readings, write a four to five-page analysis of the change efforts made at NUMMI and General Motors. You should clearly address the following questions in your analysis:

What accounted for NUMMI’s success? What kinds of changes were made at the plant, and how were these changes successfully implemented? What were some of the obstacles to organizational change at GM in terms of adopting NUMMI practices companywide? What could GM have done differently?

Here are some guidelines and tips for your analysis:

Do not just restate case facts. Rather, you should use information from the case to support your analysis, which should be explicitly based….

Barton Boomer, Manager of Marketing Research for a large research firm, has a Bachelor’s Degree in Marketing from Michigan State University. He joined the firm nine years ago after a one-year stint as a marketing research trainee at the corporate headquarters of a wester packing corporation.Bartonhasawifeandtwochildren.Heearns$60,000 a year and owns a home in the suburbs. He is typical of a marketing research analyst. He is asked to interview an executive with a local restaurant chain, Eats-R-Wee. Eats-R-Wee is expandinginternationally.Thelogicaltwochoicesforexpansionareeithertoexpandfirst to other nations that have values similar to those in the market area of Eats-R-Wee or to expand to the nearest geographical neighbor. During the initial interviews, Mr. Big, Vice President of Operations for Eats-R-Wee, makes several points to Barton.

· “Barton, we are all set to move across….

For this short report, think about a negotiation you have that is upcoming or you expect that will likely to occur in the future. Prepare for this negotiation in the following 5 steps and provide your answers to the questions in paragraphs in your report.

1) Identify the negotiation condition by providing the following information:

a. Who is your negotiation counterpart?

b. What are the objectives of this negotiation (main items to negotiate)?

c. What is the time frame for this negotiation (e.g., in a meeting next month or over multiple days next week)?

2) Analyze your position. What are your TP, RP, and BATNA in this negotiation? Provide justification for your TP, RP, and BATNA.

3) Explore the tangible and intangible interests for you in this negotiation…..

Chapter 09 deals with the Sales Process in organizations. Read the Ethics Guide titled “Are My Ethics for Sale” on pages 253 and answer the following questions using the categorical imperative and utilitarianism ethical perspectives –

Considering the email you write that agrees to take the product back: Is your action ethical according to the categorical imperative (page 18) perspective? Explain your answer. Is your action ethical according to the utilitarianism perspective (page 43)? Explain your answer . If that email comes to light later, what do you think your boss will say? Regarding your shipping to the fictitious company: Is your action ethical according to the categorical imperative perspective? Explain your answer . Is your action ethical according to the utilitarianism perspective? Explain your answer . Is….

Explain the difference between compromising and integratingBuggy Wars Two friends and neighbours arrange to go into business together and then become bitter rivals: This is the story of Bob Bell and Michael Sharpe, who once lived just four houses apart on Oxford Street in Guelph, Ontario. Bell and Sharpe thought they had a good idea for a new business venture—a bicycle trailer—but the good idea turned into a long, sizzling struggle. Bell invented the bicycle trailer. Shortly after coming up with the idea, he began to design and build the bicycle trailer in his garage. Once he shared his idea with Sharpe, both thought they could form a successful partnership by drawing upon each other’s expertise. Bell, an engineer by trade, would take on research and development; Sharpe,….

Provide answers to all of the questions below:

1. Describe the concept of a stakeholder in a project and give three examples of project stakeholders.

2. Review the following scenario and then complete the table. A company decides to contract a website developer to build a new website. A number of suppliers will be approached for quotes. The company has no previous website as it is a new business. The company consists of a Board of Directors, a CEO and five other staff. Stakeholder Interests and expectations Board Customers Suppliers Management

3. Complete the table by describing the following levels of stakeholder engagement and for each level describe at least two methods of engaging stakeholders. Inform Consult Involve Empower

4. Describe three stakeholder engagement approaches.

5. Explain the….

As we’ve discussed from the beginning of the semester, negotiators must be able to adapt because myriad factors (e.g., context, issue(s), parties, relationships, time, leverage) can impact negotiations. Thus, while negotiators are encouraged to be well-prepared, they must also recognize that it is unlikely that the negotiation will go exactly as planned. In order to earn the points that were lost for missing one exercise this semester, you will be tasked with researching negotiation adaptation. Then, drawing from the course information and your external sources, you will suggest three strategies that can be used by a negotiator to change or adapt in a negotiation in order to be more successful and/or salvage a negotiation. Be sure to note why these tactics can be effective as well as potential….