Perfromance Management and Control
The Harvard Referencing System must be used.3,500 (+/-500 words max allowed)
Learning outcomes:

1. Identify and critically analyse principles and trends in Performance Measurement and Control.

2. Determine the different budgeting techniques and critically evaluate their use in short term decision making.

3. Analyse the current approach to performance measurement and control in a selected global organisation and critically appraise suggestions for improvement of current practices.

4. Critically appraise the application of performance criteria in Not for profit and Public sector organisations.

Task:
The Denby Social Club is a Social Club which provides a place for the residents of Denby to meet, socialise and play sport. This organisation is a not for profit business which has been successfully operating for 30 years. In the last five years The Denby Social Club has seen an increase in the costs of food, drink and other running costs. The Club has therefore had to try to reduce the costs associated with its operations and has done this by reducing the number of paid employees that work within the Club. This has meant that there has been a reduction in the number of hours that the Club can be open each day. In addition to reducing the number of paid employees the Club has started to charge an additional fee to members who wish to use the sports facilities. By charging an additional fee to members for usage of the sports facilities the Club is able to cover some of the costs associated with running the Club. The Club also charges an annual membership to each member as well as selling food and drink to members when they are at the club.
For the last two years the financial results of the business are shown below. Inflation within the country in which The Denby Social Club operates is around 2% per year.
The Denby Social Club Financial Results 2016 and 2017
2015 2016 2017
Revenue from membership £100000 £112500 £100000Revenue from sports £10000 £10500 £11375Revenue from food/drink £15000 £17000 £18000Total Revenue £125000 £140000 £129375
Non-staff Costs £20000 £25000 £20000Wages £101728 £88624 £77392
Management Wages £20000 £20000 £20000Total Costs £141728 £133624 £117392Charge for membership £50 £75 £100Charge for sports £25 £30 £35Members 2000 1500 1000No. of sports users 400 350 325Hrs open per week 98 84 72

Required:

Question 1 You have been appointed as a performance management consultant for The Denby Social Club. You have been asked to write a report for the Management of The Denby Social Club on the performance of the business.

Within your report you should include:

a. An assessment of the financial performance of The Denby Social Club using the information given above and how the current financial performance may impact upon the business within the short term. (Learning Ooutcome 2, LO3) – 40 marks

b. A critical discussion of different performance management techniques and tools which could be applied to The Denby Social Club as a not for profit organisation in order to monitor and improve performance. This should include a critical evaluation of which tools and techniques should be prioritised for introduction. (LO4, LO5) – 30 marks

c. An exploration of performance measurement principles and trends used in other not for profit organisations globally and provideexamples of how these practices could be used to improve performance at The Denby Social Club. (LO1, LO3) – 30 marks