Utilize information presented in the PDF file to complete the paper.

write a (750 – 1500 word) White Paper focused on conflict management training in the workplace.

1. More specifically, imagine that you work for a Communication Consulting Firm, where you are the Conflict Management Expert. Your company is one of three organizations asked to bid on a contract to conduct a conflict management training for a client, and you are preparing your White Paper as a resource to help win the contract.

(This means that the potential client will not necessarily have basic understanding of the language, terminology, and concepts of conflict management—and it is your responsibility to educate them). You may identify the client if you want (thus adding creativity and context to your White Paper).

2. Your White Paper must address/include:

1. The use of communication in managing conflict efficiently!

2. A minimum of 3 scholarly (peer edited) journal articles APA formatting that are used as resources to support your claims and directions to your client. This adds credibility to your White Paper.

3. Your White Paper should use the following format (from Owl at Purdue):

1. Introduction/Summary—briefly address what the goal of the White Paper is, how your company is well suited to conduct the training, etc

2. Background/Problem—explain the challenges that conflict brings to a workplace, what types of conflict are likely, and how conflict management training might benefit an organization

3. Solution—describe the conflict management training you are proposing—be creative—what you cover, and how you approach this is up to you. (Be sure to describe the structure of the training—how it will be organized, how the trainer will consult/work with the attendees, etc), include an overview of the materials that would be covered, what a client might expect from workers that are trained in conflict management, etc), supporting your proposed training with the required journal articles and course materials, and be sure to identify the benefits of your proposed training

4. Conclusion

5. Reference Page

Formatting a White Paper (Resources):

A White Paper is essentially a ‘soft-sell’ approach to gaining business. You are tasked with selling the service of your company (the ability to lead a conflict management training that would help a potential client successfully manage conflict). Ethics matter—do not promise something you cannot deliver on, and be realistic in your ‘pitch’ to the potential client!

• https://owl.purdue.edu/owl/subject_specific_writing/professional_technical_writing/white_papers/index.html • https://owl.purdue.edu/owl/subject_specific_writing/professional_technical_writing/white_papers/

organization_and_other_tips.html • https://owl.purdue.edu/owl/subject_specific_writing/professional_technical_writing/white_papers/ white_paper_ppt.html

http://sourcesofinsight.com/conflict-management-styles-at-a-glance/