Read the “Proposed Call Center Operations Department” section of the Gail Industries Case Study.
Write a 4- to 6-page policy and procedure analysis for the proposed call center operations department within Gail Industries.
- Analyze the risks and the impact to the organization for those risks.
- Devise controls to mitigate the identified risks.
- Indicate the industry standards that the company must follow for processing credit card payments.
- Identify the types of IT audits that would be performed to minimize risk to the organization and its stakeholders.
- Discuss the relationship between IT governance and IT audits for the success of Gail Industries.
