What type of quality control processes do you think should be in place in the production process?
What would you do if you were the management of Ford in 1998 (when the first complaints came from overseas), 1999 (when the number of claims in the U.S. started to go up), and in 2000 (before and after the recall)?
Do you think Ford used a Pareto analysis when they were trying to identify the problem? Explain
