DEVELOPING RESOURCEFUL HUMANS IRENA GRUGULIS
This chapter showed the way that training and development may be systemic and linked to product strategies, job design, the way that work is controlled and the level of discretion workers can use. From the list below select three jobs, with different skill levels. For each set out:
a. how people are trained to do the job;
b. what (if any) continuing development they have on the job (remember that a challenging job provides opportunities for development, just as formal training does);
c. how much discretion they can exercise;
d. what other human resource policies you would expect (on pay rates, involvement, career ladders, etc.);
e. what would happen to these jobs if recruits received more developmental training or were more highly educated.
A secondary school teacher A call centre worker An anaesthetist An accountant A gardener A shop assistant A junior manager in a chain restaurant A bank cashier A factory worker A cleaner