Staff and parents are keen for the children to learn to swim and groups are walked to the nearby leisure centre. Several children say that they do not like the swimming coach, that he is ‘horrid’ and ‘shouts all the time’. There is an incident in which two parents, who are helping with the group, get into an argument with the coach about his insistence that tired children continue to swim widths without stopping. Their concerns are raised in a meeting but the head takes the view that, although the coach can appear sharp and rather impatient, he is successful in getting children to swim. Plans are raised that the eldest children form a swimming team for a gala and that the coach will give them extra tuition. Parents start to say that their children do not want to have extra lessons from this swimming coach.

● What do you judge are the main issues in this situation?

● What do you think should happen now?