1.Imagine you are the sales manager of a company that sells medical supplies to hospitals nationwide. You have 10 salespeople reporting to you. You are responsible for your department achieving a certain level of sales each year. In general terms, how might you go about taking each step in the control cycle?

2. Besides sales and expenses, identify five other important control measures for a business. Include at least one nonfinancial measure.

3. What are the pros and cons of bureaucratic controls such as rules, procedures, and supervision?