Use the Optimal Outpatient Scheduling tool (Kaandorp and Koole 2007b), provided on the companion website, to compare two appointment scheduling schemes—individual appointments and optimal sched uling—under the following assumptions. For the individual scheduling scheme, assume an 8-hour day that can be divided into 10-minute time blocks (48 time intervals), a 15-minute service time for patients, 24 patients seen according to the individual appointment scheme (a patient is scheduled to be seen every 20 minutes), and 5 percent no-shows. For the small neighborhood optimal schedule, assume a waiting time weight of 1, an idle time weight of 1, and a tardiness weight of 1. What are the differences in the two schedules? Which would you choose? Why? Now, increase the waiting time weight to 3 and recompute the small neighborhood optimal schedule. How is this optimal schedule different from the previous one? Finally, change the service time to 20 minutes and compare the individual appointment schedule scheme to the small neighborhood optimal schedule with waiting time weights of 1 and 3, Which schedule would you choose, and why?