Q1. What is continuous improvement and what are the long term goals of implementing continuous improvement strategies KE403/516 General

Q2. Explain how systems and procedures can support effective continuous improvement KE516.1

Q3. Considering your current organisation, give examples of some possible continuous improvement processes that could be implemented (for example, collecting data about complaints or constructive feedback and actioning changes as a result of this feedback) KE403.1

Q4. Explain how continuous improvement systems and processes relate to other business systems and requirements including, knowledge management, quality, performance management and sustainability KE516.2

Q5. Coaching and mentoring are important elements of continuous improvement. List three typical areas of need for coaching and mentoring to support continuous improvement (KE403). KE403.2

Q6. What are some change management techniques that could be used to support continuous improvement and initiatives? Be sure to explain how these techniques will support continuous improvement KE403.3

Q7. Continuing on from question 6, you are to consider sustainability within your organisation and explain how the change and improvement strategies meet sustainability requirements PC516 – 1.3 (PE516.2) Ensure that change and improvement processes meet sustainability requirements

Q8. Considering your workplace (or an organisation you are familiar with), identify the organisation’s systems and data that can be used for benchmarking and monitoring performance for continuous improvement. Provide a brief introduction to the type of organisation. KE403.4