Write a  1,400- to 1,750-word paper in which you provide evidence of how this CRM program was implemented. Include the following in your response:

• Distinguish between various team concepts as they relate to performance during and after this training program.

• Explain the difference between leaders and managers, as well as the influence and power they may have on the success of this program.

• Evaluate at least two theories of leadership and the role that leaders utilizing these theories play in facilitating this program.

• Analyze the general effects on the organization that may result from this program, referencing the concepts of organizational development and various organizational theories.