1.(a) Identify the various ways that an office manager could employ in order to enhance the performance of office staff.(10 marks)

(b) Discuss the consequences of a poorly designed organization structure to a business firm.(10 marks)

2.(a) Explain the benefits that would accrue to a business firm that develops and implements office procedures.(10 marks)

(b) Briefly explain the requirements for sound and effective office procedures.(10 marks)

3.Office machines and equipment could be purchased or leased by a business firm.

(a) Identify the advantages and disadvantages of buying office machines and equipment over leasing to a business firm.(8 marks)

(b) Upon acquisitions.list the records that a business firm should maintain on the acquired office machines and equipment.(12 marks)

4.(a) Explain the following types of indexing:

(i) Page index.(3 marks)

(ii) Loose card index.(3 marks)

(iii) Visible card index.(3 marks)

(iv) Strip index.(3 marks)

(b) List the merits and demerits of page and loose card indices.(8 marks)

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