You are working for a local TAFE called ‘SMART TAFE’ as a customer service officer. The organisation has a number of buildings and operates on a large site. You have to deal with a diverse range of people who often ask for course and enrolment information and many other general enquiries. You refer any difficult questions to your supervisor. \r\nYour task is to: \r\n1. Read the Appendix 2 scenarios below.\r\n2. Review the ‘SMART TAFE: Diversity, access and equity policy and procedures’ business documents that follow, including:\r\na. access and equity policy and procedures\r\nb. organisational chart\r\nc. contact list.\r\n3. Plan and write your likely responses to the three scenarios described in Appendix 2. \r\n