Unit 1 CHALLENGE 3 Resolving Conflict (100% Correct)

1. Which question would provide some helpful information for Phillip as he works to determine suitability of process?

· How many days a week is the store open?

· How many years have the parties worked at the store?

· Which specific employee is the most difficult to work with?

· Which stage has the conflict escalated to?

2. The form of mediation that Phillip described is called __________.

· facilitative mediation

· mediation-arbitration

· evaluative mediation

· transformative mediation

3. Select the true statement about arbitration.

· Arbitration is slower and more expensive than court.

· The decision reached during arbitration is called an “award” and is legally binding and enforceable by law.

· The arbiter must be a legal professional or expert on the topic of the disagreement in order to be able to arbitrate the conflict.

· Arbitration is unique because it always involves a decision made by a group of arbiters instead of a single person.

4. Select the statement that describes conciliation, but not shuttle diplomacy. 

· The process focuses on tangible issues only.

· The process addresses intangible issues, such as emotions and communication.

· The process is beneficial for parties who are uncomfortable meeting face-to-face.

· The conflict resolver moves separately between each of the parties.

5. Select the true statement about collaborative law as a conflict resolution process. 

· Collaborative law can address the financial issues in a divorce, but not custody issues.

· A participation agreement is the last step in the collaborative law process.

· Collaborative law works best when the separating couple is willing to work together toward a solution.

· Collaborative law requires a mediator, but the presence of lawyers is optional.

6. Select the true statement about restorative justice as a conflict resolution process. 

· Restorative justice prevents the victim from interacting with the offender

· Accountability is one of the main goals of restorative justice.

· Restorative justice pertains solely to juvenile offenders.

· Restorative justice primarily focuses on punishing the offender.

7. Select the statement from Phillip’s session notes that relates to conciliation. 

· “We need to solve the problem, but I don’t want to be around her. There has to be a way to find a solution that we both can agree to.”

· “We want to avoid the court system if possible. We’re on good enough terms that I think we can split our finances and come to a custody arrangement that we mutually agree upon.”

· “Our business uses this method often since it is cheaper and easier than handling things within the courts. A third party reviews the case, and makes a decision.”

· “I think this young individual will benefit more from hearing from the victim so that he can take accountability for his actions versus being punished by the courts.”

8. Which question would provide some helpful information for Phillip as he works to determine suitability of process?

· How many days a week is the store open?

· How many years have the parties worked at the store?

· Which specific employee is the most difficult to work with?

· Which stage has the conflict escalated to?

Course: The Essentials of Managing Conflict

Units 1 UNDERSTANDING CONFLICT