This task is a role play.  Discuss with your assessor the people who will work with you to perform the task.  It will be a meeting which you lead, with at least 3 people.  Your assessor must observe you conducting the meeting.  This may be face to face or via electronic means.

Role Play Scenario

Relate this task to your own workplace environment or a workplace you are familiar with, assuming that you manage a department in the workplace.  (If this is your actual role, relate the task to yourself and your team.)

Your team is overworked.  Several of them are working very long hours to achieve the work load on time.  They are frustrated and tired.  One team member is very frustrated and thinks he/she is carrying a higher workload and the other team members don’t help.  You have various options to overcome the problem.  You could streamline processes and procedures, introduce new technology or equipment or employ further staff.

You decide to hold a team meeting to discuss the problems and consult them for ideas.  At the same time you need to de-fuse the frustrations and influence the team to work more closely together and help one another.

• Document an agenda for the meeting. This will involve:

• Researching the systems and procedures of the team at the selected workplace
• Listing options for discussion at the meeting

• Convene and conduct the meeting, observed by your assessor.

Note:  Meeting participants in this role play may be colleagues, fellow trainees or friends/family.  You will need to brief them on their roles, the fact that they are frustrated, tired and overworked and one participant feels they are carrying a heavier work load.

• Make notes during the meeting of key points.
• Document the minutes of the meeting (this can be an informal format rather than formal minutes). The minutes need to list the date and time of the meeting, the participants and the key points discussed. If the participants prefer, they may use a different name to protect their privacy.
• Document an action plan including who will take action and by what date.
• Ask your assessor to provide you with the completed observation form and feedback on your performance.
• Do not continue to the next task until you have reviewed your assessor’s feedback.