Recently, some branches of The Milk Tea Shop have dropped the practices of allowing employees to accept tips. Customers who once said “Keep the change’ now have to get used to waiting for their change. Management even instituted a policy of requiring that the change be thrown out if a customer drives off without it. As a frequent customer who gets milk tea and donuts for the office, you notice that the lines are longer and more mistakes are being made in your order.
- Explain the importance if tips and why it could lead to company losses.
- Explain the effect of delays and incorrect orders in the income of the company.
