BUAD 2020 – Assignment #3

Process Mapping – With Microsoft Visio

This project requires you to complete an exercise in business process mapping. You will use the

following scenario for your assignment:

You are tasked with modeling the process of customer service for a new restaurant,

Chubby Bunny. The process begins with the customer greeted at the door by the

host/hostess who checks the “table map” for an open table. Please note that the restaurant

will not accept reservations. If a table is free, then the hostess places a black ‘X’ over that

table to note it is occupied and the customer is seated; otherwise, the customer will be

given a handheld beeper to notify them when a table becomes free.

Once seated, the customer will be greeted by a server who will take drink orders. In

cases of alcoholic drinks, the drink order will go to the bartender, all other drinks are

prepared by the server. Once the server delivers the drinks, the server will take the

customer’s food orders and take those orders to the kitchen where the cook will prepare

the food. As soon as the meal is ready, the server will then take the food back to the

customer.

Once customer is finished with their meal, the server will present the customer with a

dessert menu. If dessert is ordered, the server will retrieve the dessert from the cooler

and deliver it to the customer’s table. When the customer has finished eating, the server

will deliver the check. The restaurant is trying to save money so it will only take cash

payments. The server will take the payment to the cashier who will take the money and

make change if needed. The server will return the receipt and any change back to the

customer. Once the table has been vacated by the customer, a busboy (busgirl?) will

clear, wash, reset the table and tell the hostess that the table is open. The host/hostess

will remove the ‘X’ from the table on the “table map” to note it as available. As the

customer is leaving the restaurant, the host/hostess will ask the customer about their

service and say goodbye.

Using Microsoft Visio, illustrate the above process by drawing a cross-functional flowchart (swimlane

diagram). Please ensure that all restaurant employees are represented along with all appropriate steps.

Do NOT attach the Visio file to blackboard. Save your Visio diagram as a PDF and attach your

completed work to Blackboard by the due date. In addition, you must print out the PDF with the

following cover sheet stapled to the front. Homework will NOT be accepted via e-mailed attachments.

Grading will use the following rubric.

Submitted by: _________________________________

Grading Rubric for Assignment #3:

Points

Earned

Category

Description Visio Flowchart Microsoft Visio Flowchart

______(20) Flowchart Design

Flowchart uses proper shapes, symbols, connectors, and text.

Well drawn – with at least 1 decision. Decisions are questions –

and the Flow Lines coming out of the decisions display a textbox

describing the decision outcome.

Design properly identifies all roles

Design properly identifies all tasks

______(20) Flowchart Accuracy

Flowchart illustrates activity as described in description.

Properly matches the task to the role in the right sequence.

_____ (-5) Submission

Submit a single PDF document to Blackboard that contains your

swimlane diagram. Turn in the hardcopy with cover sheet at the

beginning of class. Cover sheet – goes on top!

______(40)

Total Points Earned