You have accepted the role as Practice Manager for Healthy families, a large, busy, privately owned physiotherapy practice. You are responsible for the smooth running of the practice, all compliance and the management of 4 administrators (1 of these have only just started at Healthy Families) and 4 Physiotherapists.

In the first weeks in the role you realise that there are many issues facing the practice. Whilst there is a policy and many procedures to cover infection control, you do not believe they have been implemented well.

With such a critical issue, it is important that you act promptly. You decide that you need to quickly do the following:

Prepare to call a meeting where you plan to ensure the team understand infection control requirements.