We are an innovative and growing organisation with over 10 retail stores and in excess of 150 full-time permanent and part-time casual employees, which aims to differentiate itself from its competitors through high quality fashion wear and exceptional customer service that produces customer loyalty. Ozstyle4u has a growth target of 12 additional stores in Tasmania (2), Melbourne, Victoria (6) and Sydney, New South Wales (4) by 2018. The company is proud to be an “employer of choice”. We encourage our store managers to be committed to excellence and innovation in customer service, and to be passionate about making a difference to the well-being of employees and the company’s future. 2 Task OzStyle4U requires an effective recruitment and selection process for the employment of its first Store Manager in its Tasmanian ‘flagship’ store scheduled to open in Hobart in 12 weeks’ time. This is a full-time, ongoing position with career development opportunities. External recruitment is necessary; as no internal candidates have been found suitable or available for the position (its current employees in Queensland think Tasmania is just too cold). It is desirable to have the new manager commence within 9 weeks, if possible. The aim is to allow the new appointee to receive a full induction into the organisation, and to participate in the recruitment of new store employees.
You are the new HR Manager for OzStyle4U. The firm’s owners have decided that recruitment will continue to be undertaken in-house by the HR Manager (i.e. you) under your direction. External recruitment agencies are not and will not be used because the budget needed to engage external consultants/agents is being spent on your salary. You are expensive.
In your role as HR Manager for OzStyle4U, you have been requested to provide a report or conduct a presentation for the owners, to describe and justify a recruitment and selection plan for the hiring of the Store Manager – Hobart. See ‘Specific requirements’ below for details.
Some of the preliminary (pre-recruitment) work has been done by Matt Xerri, your predecessor and former HRM at OzStyle4u. Matt has analysed the business and store manager position (generally), and handed you the below tables on (1) the firm’s business strategy, (2) job requirements of its store managers and (3) EVP for the store manager position. You should refer to these tables (esp. the job requirements table/matrix) in completing your task.
