Assignments Chapters 6

1. Message Strategies: Routine Requests; Revising for Conciseness [LO-1] Chapter 6

Critique the following closing paragraphs. How would you rewrite each to be concise, courteous, and specific?

a. I need your response sometime soon so I can order the parts in time for your service appointment. Otherwise, your air-conditioning system may not be in tip-top condition for the start of the summer season.

b. Thank you in advance for sending me as much information as you can about your products. I look forward to receiving your package in the very near future.

c. To schedule an appointment with one of our knowledgeable mortgage specialists in your area, you can always call our hotline at 1-800-555-8765. This is also the number to call if you have more questions about mortgage rates, closing procedures, or any other aspect of the mortgage process. Remember, we’re here to make the home-buying experience as painless as possible.

2. Message Strategies: Routine and Positive Messages; Revising for Conciseness [LO-3], Chapter 6

Rewrite the following sentences so that they are direct and concise. If necessary, break your answer into two sentences.

a. We wanted to invite you to our special 40% off by invitation-only sale; the sale is taking place on November 9.

b. We wanted to let you know that we are giving a tote bag and a voucher for five iTunes downloads with every $50 donation you make to our radio station.

c. Th e director planned to go to the meeting that will be held on Monday at a little before 11 a.m. d. In today’s meeting, we were happy to have the opportunity to welcome Paul Eccelson, who reviewed the shopping cart function on our website and offered some great advice; if you have any questions about these new forms, feel free to call him at his office.