 Common business communication problems.

 How should good references be displayed and why each element of the reference is important.

 How a business report should be structured and why.

 What is the difference between an acceptable and an unacceptable reference source?

 How reference sources can be used to support a business recommendation.

 Why good communication skills are important in a business career.

 What are the characteristics of effective written communication?

 Why are good spelling and good grammar important?

 How should a reference be used to be effective?

 Why is it important to avoid plagiarism?

 Why isn’t it enough to just copy and paste in an assessment, even if you reference your sources?

 Why aren’t Wiki sources acceptable? Can they ever be useful in academic or business

communication?