Congratulations, upon your graduation, you have been appointed as the gaming manager at one of the venues you have chosen to analyse in the first assessment. After a week in this role, you begin to notice that certain venue practices may be in breach of the relevant state regulations related to responsible gaming.
On one occasion, your gaming employees were serving free food and alcohol to gaming patrons with an intent to motivate patrons to continue gambling; on another occasion, the gaming room stayed opened past its stated closing hours as a few high-roller gamblers were preoccupied with gambling activities. What’s more, you have read many negative commentaries on the venue’s social media page from family and friends of the gaming patrons about how dissatisfied they are with the venue’s approach to eliminating problem gambling.
In response, you then enquire with staff about the reasons behind such practices and learn that one of the venue’s internal policies offers employee rewards to gaming staff if they were to achieve a certain spend on poker machines at the end of each night.
Last month, Stacy, the gaming supervisor, was awarded an all-inclusive trip to the Gold Coast as a result of achieving the highest revenue intake in the history of the venue’s business operations.
As a responsible gaming manager who has undergone extensive training in responsible conduct (service) of gambling relevant to the state in which this venue is located, you are now planning to approach the senior management to raise your concerns by preparing a business memorandum containing the following sections:
Headings: ‘To’, ‘From’; ‘Date’; ‘Subject’.
Paragraph 1: A detailed statement addressing the potential breach and harm of the current employee conduct at the venue.
Paragraph 2: A detailed statement addressing the potential breach and harm of the current in-house employee rewards program.
Paragraph 3: Recommended solutions to resolve the potential breaches outlined in the first and second paragraphs.
Paragraph 4: Recommended approach to responding to negative social media commentary.
Reference List: Not included in the page limit of this submission
