Chapter 2 : literature reviews
- the conceptual of organizational excellence
- organizational excellence in global context
- organizational excellence in local ( UAE – Dubai ) context
- organizational excellence policy in dubai ( according to Dubai Government Excellence program DGEP)
Chapter 4 : Case study on selected organizations in Dubai
Study the achievement of selected organizations which reach excellence and other organizations that did not reach excellence in dubai ( DGEP).
Example of a distinct organization
- DEWA
- About dewa
- Mission and vision
- Initiatives
- Quality management
- Operation development
- continuous development
- Set goals for employees
- Finance management
- measuring the level of satisfaction of services
Summary of the subject of the research
The issue of research is to investigate the reasons for reaching organizational excellence within United Arab Emirates and especially the emirate of Dubai.
The subject of research includes the concept of organizational excellence and its importance in the evolution of organizations performance as well as addressed the criteria which measured the excellence .finally a questionnaire and studying will be applied to see the most important reasons and standers that affect the performance of the organization, and make some of the organizations in the UAE be distinct and other non-distinct.
